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Privacy Policy

Privacy Policy – Accommodation Minca (Colombia – Habeas Data)

 

At Accommodation Minca, we respect and protect your personal data in accordance with Colombian Law 1581 of 2012 (Habeas Data) and its regulations. This policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or stay with us.

 

 

1. Personal Information We Collect

 

We collect only the information necessary to manage reservations and provide a safe, efficient guest experience. This may include:

 

  • Name, email, phone number, and ID information

  • Booking details (dates, number of guests, special requests)

  • Payment information, processed securely through third-party providers

  • Messages or communications sent via our website or contact channels

 

We do not collect sensitive personal data unless required by law.

 

 

2. Purpose of Data Processing

 

Your personal information is used only for legitimate purposes, including:

 

  • Processing and confirming reservations

  • Contacting you about your booking or stay

  • Managing guest check-in and property access

  • Responding to questions and customer requests

  • Fulfilling legal obligations required by Colombian authorities

 

We do not use your data for unauthorized or unrelated purposes.

 

 

3. Data Sharing

 

Accommodation Minca does not sell or trade personal information. Data is shared only with:

 

  • Trusted service providers (e.g., booking platforms, payment processors) strictly for managing reservations

  • Authorities, but only when required by law

 

All third parties must respect data protection standards.

 

 

4. Your Rights Under Habeas Data

 

As the data owner (“titular”), you have the right to:

 

  • Know what data we hold and how it is used

  • Request updates or corrections to your information

  • Request deletion of your data when appropriate

  • Withdraw consent for data processing

  • File complaints before the Superintendencia de Industria y Comercio (SIC) if you believe your rights are violated

 

To exercise these rights, contact us directly at any time.

 

 

5. Data Security

 

We protect your information using reasonable administrative, technical, and physical security measures to prevent unauthorized access, loss, or alteration. Payment details are processed through secure third-party systems; we do not store full card information.

 

 

6. Data Retention

 

We retain personal data only for the time necessary to fulfill the purposes described above or to comply with Colombian legal requirements, after which it is deleted or anonymized.

 

 

7. Cookies and Website Data

 

Our website may use cookies to improve usability and performance. You can disable cookies in your browser settings, but some functions may not work correctly.

 

 

8. Policy Updates

 

This Privacy Policy may be updated to reflect legal changes or improvements to our services. The latest version will always be available on our website.

 

 

9. Contact Information

 

If you have questions, requests, or wish to exercise your Habeas Data rights, please contact us directly. We are committed to transparency and protecting your personal information.

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